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 : How do I find a suitable property to rent?

Sign up for our free notification service which will send you an alert as soon as we have a property that matches your requirements. Ideally give us a call so we can talk through any special requirements you have, such as proximity to a particular School or the railway station etc.

 : How do I arrange to go and see suitable properties

At Key Letts we work for you, we will arrange a viewing of the property at a time that works for you. Call us on 01494 842100 or email us at info@keyletts.com stating which property you are interested in seeing.

 : What happens if I want to rent the property?

You need to make a formal offer to the Landlord via Key Letts - this would include details such as, how long do you wish to rent the property for? When is your moving in date? Is it just for you or for you and your partner/spouse? Are you/both in fulltime employment? If the Landlord then accepts your offer and, assuming you have worked out a realistic budget and can afford the rent, the application process would begin. We require photographic ID e.g. passport or driving licence to combat identity fraud, a utility bill from your current address within the last 3 months and an application fee which covers obtaining employers, credit and previous landlord or mortgage lender's references - all of which is quickly and efficiently taken care of by Key Letts on your behalf. The application fee also covers all the general administration of dealing with your offer and the drawing-up of a specific tenancy agreement which covers and supports both you (the tenant) and the landlord during the tenancy (see below). It is important you are clear about all aspects of your offer as should you change any element the Landlord can change his mind, for example should you not earn sufficient funds and the results of the reference advise you require a guarantor. If you are unclear about anything, please just ask us.

 : What agreement exists between me (the tenant) and the landlord?

Most agreements are Assured Short Hold Tenancy Agreements (AST'S). Key Letts will provide you with a specific agreement relevant to your property between yourself and the landlord ready for signature. We will be able to discuss any questions you may have at this stage.

 : When can I move in?

To enable all the required references to be provided, allow a minimum of 7 working days from finding a property to signing the agreement although we will always aim to shorten this time for you. At the point of signing the agreement a deposit will be required to be lodged with us and the first Month's rent to be paid in cleared funds, prior to keys being handed over.

 : Who holds my deposit during the tenancy?

Your tenancy deposit will be protected by my|deposits held by Key Letts in accordance with the Housing Act 2004

 : What do I do if the property needs something repaired?

Here at Key Letts we have fully vetted contractors who look after the property during your tenancy - if the property is being fully managed by Key Letts we take care of any problems as quickly as possible, immediately in the event of an emergency. For Fully Managed properties there is a Tenant log-in facility enabling you to contact us regarding any maintenance issues 24 x 7.

 : Who ensures the property and its appliances are safe?

All Key Letts properties will be required to have a Gas Safety Certificate prior to being let and we will advise all landlords on the latest health and safety requirements and legislation on your behalf.

 : Why should I rent through Key Letts?

At Key Letts we value our clients, we will organise a welcome pack for you on the day you move in and will offer you advice and support throughout your tenancy. We are an independent family run company and as such we offer a friendly and flexible service, you will deal with people not departments. We look forward to hearing from you.

 : Can I insure my own belongings via Key Letts

At Key Letts we work with HomeLet, a market leading provider of referencing and insurance solutions to the lettings industry. HomeLet not only provide accurate and efficient referencing, but they also offer comprehensive and affordable specialist tenant’s insurance too. For more information about the services available from HomeLet, call HomeLet on 0845 117 6000 OR visit them at homelet.co.uk/tenants Please be aware that although we work alongside HomeLet there are other referencing and insurance providers on the market.